Return and Refund Policy
At Cute Moon Designs we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our hassle-free return and refund policy.
Returns:
We accept returns within 15 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
Customized Orders:
Please be aware that customized orders are not returnable unless there is a manufacturing defect or an error on our part. Customized items are specially crafted to meet your unique specifications and cannot be resold. Therefore, we kindly ask you to review all customization details carefully before placing your order.
Defective Items:
In the rare event that you receive a defective item, please don't hesitate to contact us immediately. We will work diligently to make it right for you. Whether it involves a replacement, repair, or refund, your satisfaction is our priority.
How to Initiate a Return:
To initiate a return, please contact our customer service team at: cutemoongifts@gmail.com. Our dedicated team will guide you through the return process and provide you with further instructions.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a manufacturing defect or an error on our part. Returns shipping cost will be at customer expense.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at cutemoongifts@gmail.com. Our friendly customer service team is here to assist you and ensure that your shopping experience with us is enjoyable and stress-free.
Thank you for choosing Cute Moon Gifts We appreciate your trust and support!
Returns:
We accept returns within 15 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
Customized Orders:
Please be aware that customized orders are not returnable unless there is a manufacturing defect or an error on our part. Customized items are specially crafted to meet your unique specifications and cannot be resold. Therefore, we kindly ask you to review all customization details carefully before placing your order.
Defective Items:
In the rare event that you receive a defective item, please don't hesitate to contact us immediately. We will work diligently to make it right for you. Whether it involves a replacement, repair, or refund, your satisfaction is our priority.
How to Initiate a Return:
To initiate a return, please contact our customer service team at: cutemoongifts@gmail.com. Our dedicated team will guide you through the return process and provide you with further instructions.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a manufacturing defect or an error on our part. Returns shipping cost will be at customer expense.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at cutemoongifts@gmail.com. Our friendly customer service team is here to assist you and ensure that your shopping experience with us is enjoyable and stress-free.
Thank you for choosing Cute Moon Gifts We appreciate your trust and support!